Operational Strategy Development

Declines in consumer spending and increasing insolvencies demanded that a major National player in the Consumer Debt industry recalibrate their strategy.

• Benchmarked performance against competitors and substitutes to determine market positioning.
• Prioritized the focus of recovery efforts on stabilizing the existing customer base with superior insights and adaptive products.
• Identified phased operational initiatives to reset strategy following the market return.

The executive team and Board endorsed the strategy and requested a tactical roadmap and support implementation.